How much postage will I pay?
When you check out you can select from the following options irrespective of the size of your parcel:
UK standard 1st Class – £2.50
UK Guaranteed Next Day – £10.00 (not available for Saturday deliveries)
Which postal service do you use?
We use Royal Mail 1st class to ship all items within the UK. This is not a trackable service but orders over £30 will automatically be sent via Royal Mail 1st class signed for service which is trackable and requires a signature upon delivery. Please make sure you enter your delivery address correctly as we can’t be held responsible for any items that don’t arrive due to mistakes in the address.
Can I order from anywhere in the world?
Currently our website only accepts orders from the UK. If you want to place an overseas order please contact us directly at firstname.lastname@example.org and we will process your order using paypal.
How quickly will you post my order?
We aim to dispatch your order within 1 working day. Usually we try to send out orders placed before 12.00pm the same day. You will receive a dispatched email once your order has been shipped.
Please note our working hours are 9.00am to 5.00pm Monday to Friday (we do not dispatch weekends).
Help I need my order quick, can I have Next Day delivery?
Yes you can select Guaranteed Next Day delivery at checkout which guarantees delivery by 1pm the following day. This excludes Saturday deliveries ie. Next Day orders placed on Friday will not be delivered until Monday. Next Day orders must be placed before 12.00pm to be dispatched the same day.
How long will my order take to arrive?
Royal Mail aim to deliver 1st class the next day (including Saturdays). This is not a guaranteed service so please allow extra time when ordering to avoid disappointment. If your order hasn’t arrived within the expected timeframe please contact us HERE with details of your order.